@Jan114 How, specifically, are you being underpaid? (The more detailed information you can supply, the more likely that some other host can provide assistance or explanation here.)
Secondly, if you don't want to sit on hold, consider getting over your aversion to Twitter. I use it all the time to initiate contact with AirBnB support, and it works great. I submit a description of my issue, then usually within an hour or less (which I DON'T spend sitting on hold), they get back to me. If they can't quickly provide an answer, they transfer the issue to either email or phone support right away. This has ALWAYS ended in total satisfaction.
If you don't know/understand Twitter, I suggest getting someone who does to set you up and show you how to use it solely to contact AirBnB. You don't need to understand anything else about Twitter or use it for any other purpose.
And I say all that as someone well over the age of 60, so don't use age as an excuse. (Not saying that you were/would; just saying that the whole thing isn't that difficult.)
