Hosts check your inbox- I didn't receive a text or email notification for inquiry today

[Joanne-Flynn0]

HI

I am set to get a text and an email when an inquirty comes in. In the year that I've been hosting I don't beleive one was ever missed.

Tonight when I went into my airbnb inbox I saw I had an inquiry in my airbnb inbox from 2:22 pm eastern today

When I replied and got a response from the guest, I did get a text and email. So the issue must have been fixed. Not sure if this is isolation incident, but I encourage you to check your airbnb inbox in case you've missed anything.

Wouldn't want anyone to lose their great "response time" statistics.

Thanks

Joanne

[Michelle627]

Thanks that could be a good work around using VIP, but still so frustrating.  Glad I'm not alone as they made it seem I was the only one.  I notice most of us are superhost maybe it's just our accounts smh

[Sarah977]

Is there ever anytime when there is NOT some sort of glitch on the website or the app?

[Lisa620]

I have been in contact with Airbnb, for 2 weeks now regarding this issue -they say they have a specialist working on it...I will try the work around described above.  

[Fred13]

Good reminder @Joanne-Flynn0, I seen this happen many times also.

Question for all: do you know any difference if you e-mail is with Yahoo or Gmail? Just wondering.

[Kris115]

Same happened to me.  I'm new to this and I'm very frustrated with Airbnb as I feel as if I have to check my app and open it constantly to see if I have an inquiry.  

[David2100]

I am having the same issue.

[Rachel0]

I have the same problem.  I  found that when I logged into my account on  my laptop when I  got up this morning that I  had had an enquiry at 21.26 last night.  I responded immediately but have heard  nothing further so presumably he has booked somewhere else.  I had not received a text about this. I don't have a smart phone so I don't use the app.  I  called Airbnb and they sent me some test text messages, some of which worked and some didn't.  Apparently they are "looking into it."

[Martine298]

The same thing happened to me this week.

[Ashley292]

Hi Joanne,

I just submitted a customer support ticket 2 days ago for the same thing. I may have lost 2 potential renters because of it taking me about 12 hours before I randomly checked the app and saw I had an inquiry. AirBNB support said its fixed now... we’ll see...

[Linnea2]

Is this "fix" they're working on for the app itself? I sure hope so. It's very frustrating. 

[Ashley281]

I actually use the website more than the app and still have these notification issues -- no notifications are emailed to me EXCEPT those from AirBnB support. Since I'm always on my computer, it'd be nice if my notification settings actually worked as intended. 

[Vernon9]

Not fixed...

[Colleen47]

This had happened to me once. And just in the past few days. I had just checked my email when I noticed an inquiry for the following evening. Arg. I do try to respond as quickly as possible as it is an opportunity to make a great impression. I believe a quick response is very important to make a booking from an inquiry. Weird it just started. @Joanne-Flynn0

[Patricio2]

I went trough there before, my best advice is to download the Airbnb app, that way you can always be notified of new Airbnb messages on real time

[Linnea2]

I'm glad to hear I'm not alone in this issue. I've been a Superhost for 3 years and now my rating is dropped because of a bug in the app. Not cool.