How to issue full refund

[Genevieve17]

I accidentally told me guest THEY needed to cancel a reservation - when really I needed to cancel a reservation, in order for them to receive a full refund. (Under my cancellation terms - if a guest cancels, they only get a 50% refund.)

I tried adjusting my cancellation terms to enable them to receive a full refund when the guest cancels, but it appears that change is not retroactive.

Is there a way for my guest to UN-CANCEL their reservation, and then for me to cancel it, so they can get a full refund?

[Amaris0]

I would suggest you contact Airbnb directly to explain the situation to them; it will also give you an opportunity to discuss if your reason for cancelling warrants the penalties being waved.

In addition Airbnb will be able to reach out to the guest to assist them in locating alternative similar accommodation if required- click on link for contact options - Contact Airbnb

BW, Ama