Yes, I know. We shouldn't have written that response.
We should have just despised him.
Yes, we left him a good review because he's a fake person, and we were too weak and nice with him.
He's one of the guests who contributed to the enrichment of our House Rules.
Because we know that he brought a prostitute half of his age, and made a story about that.
Now we demand the presence of local girls at check-in when there are in our groups of guests.
He gave us 4* in 4 categories, unprecedented, which we found so nasty, even though it had no impact on us because we mainly have good and fair guests. It's free nastiness.
We give zero value to comments from a guy of little virtue like him.
Of course, when we asked him if everything was ok during his trip, he said yes ...
There isn't another side of the story, everything is in our response.
We are very honest people. That's why we can't bear being soiled by people like him.
Our context here is very different from the one in USA or Europe. Young population, few values apart from money ...
There's intense competition where we are, and we know that we don't attract the same guests than younger, easy-going hosts.
People may read it, but it's flooded at the middle of generous reviews from the honest guests that we want.
And they keep coming to us because they trust us.
We don't mind if we discourage people like him to book our place.