There are new services launching all over the world that cater to the needs of Airbnb hosts.
From key exchanges and marketing automation to cleaning and concierge services - just about any part of the host experience can be outsourced.
Currently, hosts have no way to know how any particular guest rated any of the review categories.
For example, lets say a guest leaves a 4 star rating in the cleanliness category for their most recent stay. The host can see in their dashboard that a 4 star rating was received in this category but has no way to know which guest gave that rating.
Why is this important? Because at the most basic level, the value of guest feedback is so that we can improve!
If I have a cleaner or a housekeeper, the only possible way I can improve cleanliness is to be able to provide feedback to the person who cleaned the space for the guest who left a four star rating.
The same applies to the other categories. If a guest has a bad check in experience, I need to be able to tie that rating back to the guest who left it so that I can figure out who checked that guest in.
Many people clean their own space, handle guest check-ins, etc but many of us travel while our space is rented out and we use cleaning services, housekeepers, friends and family to help us out.
Reviews, ratings and feedback is one of the most valuable things we have and I think it's being under utilized. Airbnb should be thinking I'm terms of 360 degree feedback loops. Doing so would result in a constantly improving guest and host community.
Don't flaunt me with various categories if star ratings if I can't take action to improve those ratings. Furthermore, the feedback, reviews and ratings we receive are directly related to the experience a guest has with MY PROPERTY while being MY GUEST. This is data I should have access to.
