Following a note from a recent guest regarding mattress quality, it should be made an option to specify the types of mattress we use and offer our guests. We the hosts do our utmost to provide our guests with a the best bnb experience that we can offer.
One of the critical considerations that we must make is the quality and suitability of the mattress & bedding we are offering as everybody's sleeping considerations can vary greatly. What we may consider to be an ok mattress may seem like an unsuitable or sub par mattress to our guests, dependant upon the quality of sleep each of our guest has. The range of mattress's can vary greatly from the humble and cheap foam mattress, all the way up to a handmade Halstons mattress worthy of a King.
Whilst many of us choose the best value and economical mattress type, should we receive several negative comments regarding mattress quality, should we then choose to invest and upgrade the mattress for this purpose?
Or if we were a 5 star hotel we would probably offer some discount or refund to this guest as gesture to our high standards.
Any thought on this one?