Lost opportunity- looking for feedback

[Valerie146]

I had an inquiry from a very nice potential renter.  She was new to Air bnb.  She applied and met all of the needed requirements, but was not approved right away.  After 2 calls made to air bnb, she was told that this new approval process takes longer than usual and she needed to be patient and that her inquiry would be a priority.  I then called on day 3 and was told they would make this issue a priority as well. Unfortunately, because the reservation was for one week from today, she did not feel comfortable with Air bnb's delayed approval and cancelled her trip, and thus I lost an opportunity to rent to her for one week.  I am baffled by why this would be happening and am feeling very disappointed in air bnb at the moment.  Any feedback is much appreciated. 

[Alice-and-Jeff0]

What do you mean "new approval process"?