Hi, I am the new host just got 6 groups of customers by now in Nagano, Japan, and 4 bath towels has been missing ...
It had happened always after Japanese guests checked out and they were all 1 nighter.
I wanted to claim to the customer and Airbnb about missing items, however, I had a second thought that I need a good review for future customers....
So I didn't claim anything so far...
I just wanted to ask experienced hosts here about how to avoid the missing items from our property beforehand like putting message seals on the wall saying"Don't bring towels to your home" or something like that? Does it work?
Also, setting the minimum stay as 2 nights could work well to have nice guests?
By the way, I have already set the deposit about USD 200 per booking from the beginning.
Thank you for your kind advice in advance,
https://www.airbnb.jp/rooms/26828650
Yoshinao