I have always set my Cancellation Policy to STRICT. and recently I have a cancallation less than 5 days and I saw that my guest still get 50% refund.
https://www.airbnb.com/home/cancellation_policies?host_facing=true#strict
Then I checked the Cancellation Policy page, it still says "Strict: 50% refund up until 1 week prior to arrival"
Then I checked the Cancellation options on Manage Listing, it still says " 50% refund up until 1 week prior to arrival"
And then I called Airbnb to see if it is a mistake, the feedback I got from call center is that this is a new policy and guest would get a 50% refund within 30 days of arrival. And I have "agreed" on the terms and condition.
I was like, "What the ....??". If the policies have been modified, why is it not on the Cancellation Policy page, and why is it not on the Manage Listing page ? and only in terms and condition ???
First not to mention Airbnb is taking away the hosts' option of higher protection. I just find this very tricky and misleading that the Cancellation Policy page was not updated on the Website.