This does nothing about the extenuating circumstance policy. Its not enough time by any means to get a rebooking if someone where to cancel just barely shy of the 2 week window. But especially during slow season.
Also, hey how old are you Lizze, I just have to wonder because I swear I have t-shirts older than you. Do you even have any experience hosting?
I don't mean any disrespect, but I been hosting 7 years & have a HARD time seeing myself hosting after this mess. You can't even call your strict cancellation strict anymore! I never bitch when that changed, but I will not deal with this new extenuating circumstance policy. I was never informed about it
, I never gave consent & when I had to fight tooth & nails for a exhausting 2 week herd of cancellations during a bs media hype for a supposed "hurricane" which never happen. Than to find out that the money I fought not to loss (especially because this happened during our slow season
) & was told by your team that the money was advance to my account was just written off in my tax return. So I paid for it anyway!
I've explain over & over & freakin over how this never happened before nor was it ever a problem before this policy. I don't expect people to understand basic meteorology, but I do expect my voice & judgement to be heard as I am native & can tell you I know better than most meteorologist who can't tell their ass from their hands.
As someone who went through hurricane Katrina I can understand the concerns a company might have in these situations, but I ensure yall are way off at having a balance & fair policy.
And as someone young, but old enough, I can tell yall that at the rate of all the "crisis's" happening almost everyday now, that I'm no longer in the mood to continue hosting. Especially being the most taxed business in the high cost banana republic state of Louisianan.
I had only a modest townhouse and barely made about the same as any other minimum wage
job. I was fortunate to be apart of this team before it was overtaken by incompetent complacent tried ass tools who have no idea how much work it takes to run just 2 rooms.
I might go as far as saying back than was some of the most happiest & best years of my life until it became over regulated & just another faceless, soulless, impersonal corporation.
But alas, all good things come to an end. I wish reason & common sense was on the table, but if this is the best yall got... pathetic! Barely even a baby step in the right direction.
Yall were lucky to have hosts as loyal & dedicated like me, now yall be lucky to bounce back at all. Its clear yall got some real brainless clowns running this **bleep** show. Let me know when yall clean house & come back down to earth. Till than goodbye,
P.S. to all other hosts, this whole situation is exactly why I never like to have my listing available to book more than about 2-3 months ahead of time. And thank god for that much otherwise I'd still be dealing with this nightmare. And if it was this much of a pain just juggle just 2 rooms, my sincerest apologies to those dealing with more!
Please know this is no short of abuse and I highly suggest pulling your listings down asap. This is unlikely to get any better. Take it from me,
formerly abused ex-loyal 7 year host.