No HELP AT ALL FROM AIRBNB

[Amy75]

Anyone besides me getting NO RESPONSE AT ALL from Airbnb when you have a problem? I'm very frustrated with having NO WAY TO RESOLVE PROBLEMS.  They are great at taking your money but that's about it.

[Dee9]

they respond on twitter and facebook, but dont go with an attitude or they wont

[Sydney5]

So true, you only get proper attention with twitter. Now the help center is coming close to useless. 

[Chris131]

I called them today about a serious issue with a guest and the lady I spoke to was extremely helpful and attentive. She answered all my questions and followed up right away as promised. 

[Ephraim0]

good to know.

[-Gabriela--Karin0]

How do you call them, I do not see any contact information or phone numbers

[Sharon114]

I had an issue with a pending payment a couple of days ago, rang them up and the problem was explained and then sorted out immediately.  I really cannot complain about my personal experience.  I have only had to speak with airbnb on a few occasions but each time the problem has been resolved quickly and efficiently.  I am a bit of a technophobe and do not use facebook or twitter etc.  I prefer to speak directly with a human being and, so far, have been happy with their assistance.

[Gerry-And-Rashid0]

AirBnB are tnot there to resolve very problem a host has - they are a booking agent. Its your property and you have to take some respsonsiblity. Without knowing what your problem was it's impossible to say whether or not you did t he right thing, whether your guest was right or wrong, etc