I'm a French host.... on Airbnb for now at least 2 years, with a lot of excellent comments and consequently a good rating.
Early April this year, we had an unpleasant argument with guests who, in our opinion, left the house in such a poor state that we took pictures, sent them to Airbnb together with our claim, as we wanted to deduct a compensation from the deposit refund.
The guest contested and, as I did not want to start a true dispute, I gave up and let go....
The thing is that I then received a "menace" from AIRBNB, saying that they may suspend our listing (if...if...). I tried on the page dedicated to comments to click on the latest msg from these guests, who were unfair enough to pretend that bedding was not adequate... (only because they did not understand that it was intently, because of the exceptional warm weather, that we had not put the duvets into the quilt covers, so that they could use the latter as sheer bedsheets). But, for some unknown reason, it's impossible to get through on the page at the moment, we get a mention ""Shoot, it seems that the link is not working, Airbnb is busily working at restoring it, etc...).
I'm really angry at Airbnb's attitude, which I find entirely in favour of guests and very quick in penalizing hosts.... Although we, the hosts, are the ones who enable Airbnb to do their profit !!!
I would be happy to have other hosts' opinion,
Elisabeth