Hi Guys,
In Berlin (Kreuzberg to be specific) and I'm look...
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Hi Guys,
In Berlin (Kreuzberg to be specific) and I'm looking for a Key Exchange. I'm not sure but it seems HoardSpot is de...
Latest reply
I offered these guests a refund, or another place to stay. They accused me of a liar, and said that my ad was complete BS. They walked past me with their luggage and locked the door on me and stayed anyways. I never had anyone be so mean, and I think that Airbnb should not allow guests to write such NASTY reviews if they were offered a FULL REFUND at ARRIVAL. How can we get AIRBNB to change this policy. I think that these people did this just so they could RUIN my reputation. ADVICE? HELP?
https://www.airbnb.com/users/show/51694241
The Swan Lake Cottage description is a misrepresentation of what we experienced this week at the cottage at Lakeside, Ohio. The description lists an entire home and we had anything but - we had two rooms and a kitchen and no living area at all. We did not have access to a home. We did not have access to a washer/dryer as described. There were inadequate supplies for the kitchen - four plates, four cups, etc. and not enough breakfast food and some was expired. The host was in the front of the house the whole week and we were subjected to screaming, fights, profanity, etc. on at least three occasions coming through the wall and twice in the middle of the night. The outside area was in full sun and no umbrella for the table so we couldn't even sit outside since there was no place to sit inside other than at kitchen table or on a bed. Very disappointed in the host and Airbnb for working with this particular host - a total scam as far as what we paid for and what we never received. To make matters worse, all the Lakeside shuttle drivers knew about this disception and apparently it has been going on for some time and people even leave in mid week to stay at the Hotel Lakeside instead of staying the week at Swan Lake Cottage in the back of a house in two rooms and a kitchen. What a disappointment and feel we should get a refund as nothing was as promised or advertised.
Response from Elizabeth:
There's NO deception about anything! LOL! YOU PEOPLE ARE THE NASTIEST, RUDEST GUESTS I"VE EVER HAD IN 5 YEARS! As soon as you you stepped out of the car, you were MAD! Obviously, in the 30 plus years that you've been coming here, you cant seem to find 1 particular cottage that you like, and stay there, and only there? YOU made those 6 days of my families life miserable!!??. You went threw 4 rolls of toilet paper in 3 days, had the nerve to ask me for $50, and THREW MY BIBLE ON THE FLOOR! From the moment you exited your vehicle, you and your party were RUDE and QUERULOUS. I was AGHAST that you accused me of deception from the mere fact that you DID NOT thoroughly READ the Swan Lake advertisement's description. Therefore, in an effort to address your grievances, I offered ON ARRIVAL A FULL REFUND or REBOOKING, both of which YOU REFUSED. And you opted to stay at the cottage anyways. Just so you could write this nasty Review! You had planned this all along! How dare you say that I run a SCAM? If anyone is running a scam, it is YOU by asking for your money back AFTER you STAYED at the COTTAGE for 6 nights. Sandra, you don't go to a restaurant,eat all the food on your plate, then say you didn't like it , and ask for your money back. LOL! You take a bite or two, then you can taste it and tell right away, if you like it or not, and either ask for something different, or ask for your money back. SERIOUSLY???? What planet are you on? As far as the cottage not having a living room, First, I never advertised a LIVING ROOM. So you cant Accuse me of false advertising. I am a very HONEST PERSON! Secondly, I offered you to come join us in the living room. As I have made many friends this way. But you were the one that replied with “OH NO,we wouldn't feel comfortable!” Well that's what AIRBNB community is all about. THE #SHARINGECONOMY. So apparently, Airbnb is not a website for you! I have never had a guest leave early and move to the Lakeside Hotel. That is a blatant lie. I have fine reviews, and a good reputation here. Not every listing is the same. True, most cottages are the ENTIRE cottage, and are OWNED by LAKESIDE CHAUTAUQUA. BUT BE PREPARED TO PAY FOR THAT OF EASILY $1100 and UP, some even go for $2500 on the LAKE a week, plus a huge DEPOSIT, Brokers Fees, plus cleaning, You have to bring everything in the kitchen sink, pillows, sheets, your own toilet paper even, LOL! There usually is no parking and NO linens, or breakfast. For what other cottages LACK, I have. Thats why I am successful. I am 100% TURNKEY! ALL you need is your TOOTHBRUSH! So Please stop the HATE, SANDRA. If I have such a horrible place, than why am I constantly booked? If my listing is so inaccurate? Than why does Lakeside copy everything I do? From their website listings, to cottage policies, to hotel furnishings? My family and I have been running this cottage since 1934. So ....many people are jealous, and they LOVE TO SPREAD RUMOURS! As far as the Laundry room was concerned, I had to move the bedover a few inches for you to access it. (the door)I would have gladly moved it over for you, and moved it back for you when you were finished. But NO, that wasn't acceptable for QUEEN SANDRA! Sorry, this a private residence, not a 5 STAR DIAMOND RESORT. Since Swan Lake is shared premises, I assumed that if you opted to stay the next 6 days there would be a lightening of your attitude. I went to great lengths preparing for your stay. I purchased a brand new headboard for you, 2 new end tables and 4 new chairs, (unfortunately they sent 2 left legs for the 4th chair). But none of this seemed to matter to you or your party as YOU to RIDICULE ME and MY COTTAGE. And as far as fighting and profanity, is concerned...... None of that happened while you were here. It must have been either your imagination or the television.What type of medication does a 90 year old woman take anyways? And whose body fluid decorated my immaculate bed spread? GROSS! You had such a stench in my cottage when you checked out, it was 3 days before I could get the smell out. UGH! I had tried to call you the night before your arrival, but received no answer. I had e-mailed you 2 days prior, and told you what I offered for breakfast, including the bacon. Obviously, I understand that a "HALF GALLON" of milk, not a "QUART" as you had claimed, won't suffice for 4 adults for 6 days, and that I would GLADLY buy or reimburse you for another GALLON. And the SAME for the OJ. But when I don't Know, whether or not you will drink it, I don't want to buy it in LARGE quantities, so that nobody drinks it, and it goes to waste. CAN YOU UNDERSTAND THAT??? YOU said your husband couldnt have the bacon, yet you scarfed it down anyways; however, there were plenty of CHOICES, for breakfast: Sausage, 6 fruit cups, 6 mandarin orange cups, 12 pop tarts, 12 granola bars, 1 big box of raisin bran, 12 different types of kiddie cereal, varies types of individual oatmeal, 1 box of cereal cheerios, etc. PLUS COFFEE and TEA. So the fact that YOU and YOUR GUESTS wanted ONLY EGGS and OJ and MILK, is YOUR DECISION. SORRY, this IS NOT A RESTAURANT! I OFFER A > breakfast>> mini. DO YOU UNDERSTAND THAT? AS AN HONEST CHRISTIAN WOMAN, WHO KEEPS MY WORD, I have reimbursed you for the 3 days of xtra food that you had purchased. After You DEMANDED at 11:30 PM, a street rant, waking up my neighbors, complaining that you wanted more milk. Afterwards, I did my best to stay away from you, as I knew you were planning on picking an argument every chance you got. But in no way, will I give you $50, as you demanded in that ridiculous note that you left me. My 75 year old mother and father were both here, as well as my boyfriend. You were RUDE and EXCESSIVE DEMANDS made us miserable. First you were upset, by our presence, then you thought, you'd make us you SERVANTS, our should I say “SLAVES” Lakeside owns 200 cottages. They are not privately owned. If you didnt READ my listing,on AIRBNB, this is NOT MY FAULT. I offered your money back! Lakeside cottages, ALSO MAKE YOU BUY ALL YOUR PAPER PRODUCTS! And they certainly dont offer HI speed WiFi, BREAKFAST, some dont even have a TV! Let alone with all the 900 plus channels I have! And yet you complained about watching television on top of a refrigerator. REALLY?????? And the doughnuts, were bought prior to your stay, along with everything else. I see that they ARE expired. , actually they say "FRESH BY" Well, I bought some for my boyfriend, and he ate them, and he didn't die. They are 11 days past the "FRESH BY" date Whooops!!! I did not notice. Neither did he. Neither did the Dollar Store. You might want to call them, and tell them that they are selling 11 day old doughnuts! You act like I'm trying to poison you! You couldn't find the broom, but yet, you are quick to point out "Fresh by" date. For Heaven's Sakes! It is unfortunate that your nitpicking diluted the joy of your vacation. There's an old saying: Life is like a glass of water. ......Some people see it half full. Others see it half empty. Ask yourself... WHICH ONE ARE YOU?
