Offering a refund/discount

[David347]

Hello everyone. 

We have a couple staying with us. They arrived yesterday and our boiler broke today - we'll have no hot water for a week. Can anyone give us any advice?

1. What do you recommend offering them in terms of refund or discount?

2. How do we arrange that through AirBnb?

Thanks for the help!

David

[Clare0]

@David347 I would think this would be an Extenuating Circumstance.  Contact Airbnb right away to seek their guidance.  Click on the link below to see all the ways you can get in touch with Airbnb.