@Jay47
I have been on this forum for a couple of years, came here when somebody want me to cancel so they could get a full refund and it sounded really odd to me that it would be that simple to avoid ABB taking their fee.
If there has been any significant changes to the system that help Hosts with the common issues that come up time and time again I have missed them.
So my first issue was minor, the $45 booking for one night they wanted to cancel at the very last minute, I had no issue, they had stayed with me before, I think i know why, told them happy to refund my bit but only ABB could refund total.
An hour later they had cancelled for extenuating circumstances - medical.
I do not believe that it would have been physically possible to see a Doctor in that time, obtain evidence submit it and be approved. I do not think that was thre real reason anyway. So it was a bit of a wake up.
A month later I had one for weather, snow around Christmas, it was a gorgeous day we had a couple of inches but blue skies and no wind and I am at 10,000 ft in the Rocky Mountains, hardly a surprise. Exactly what you would expect and why people often come here. Obviously no weather warnings, road closures, nothing an Insurer would want to see to justify such a claim.
I would also mention I have a long term rental, just renewed the lease, I know the process that is normal and the paper work required, references, real security deposit etc etc.
So yes it would be nice if AirBnB changed some of their weirder policies, just do not see it happening. Well anytime soon.
Now there are lots of things I like about AirBnB, if it was all bad I would not be here.
I would NOT use the system for long term rentals
I would NOT use the system where I needed a Security Deposit
I would NOT rely on the Host Guarantee paying anything
I am on site and would not charge a security deposit whatever system I used so that is not an issue, I do not offer long term discounts and I have had enquiries but do not want long term bookings anyway, and my main frustration with the Host Guarantee is that it is over sold and people believe it is real.
There is an ongoing discussion on Support Animals, now another really weird policy which makes me wonder what planet the people making these calls live on. Now I accept dogs and would like to charge a small fee, another issue that would be a simple fix but nothing has been done. I have a dog, his ESA tags should arrive today, not sure that it will help him outside of AirBnB but they were only $10. And no I would never take him into another Hosts listing claiming support animal, he can sleep in the Truck, just an amusement. But if somebody wanted to they could and would not even need the tags.
David