Payment

[Josh84]

I have a potential guest who contacted me requesting a longer stay than i normally allow. I accepted their request and sent them an offer. They are saying it is attempting to charge them for the whole 2 month stay up front. Is that the normal way this happens? Do they typically charge the whole amount from the start, or can I change a setting to only charge a deposit on the front end?

[Linda108]

Hi @Josh84, I don't think this is correct for long term bookings.  Here is a FAQ about long term payments.

https://www.airbnb.com/help/article/245/how-do-i-pay-for-my-long-term-reservation

If you need to contact Air BNB, here is a guide for contacting them

https://community.withairbnb.com/t5/Help/Contact-Airbnb-A-Community-Help-Guide/m-p/16165#M728

[Jessica-and-Henry0]

@Josh84

From what I understand, the guest is charged monthly (first month's worth paid upfront). The host is also paid monthly. 

I am currently hosting a long term (4 month) guest. A day or two before the 3rd month payment, we recieved a letter from Airbnb that our guest had insufficient funds for payment and that they were going to contact the guest to resolve the payment issue. I recieved a follow-up letter within 24hrs of recieving the first letter that the guest had resolved the problem of insufficient funds and that payment will be processed as usual. (I thought about asking my guest, but decided I will wait 24hrs before asking, to give her time. She took care of it before I had a chance to ask 🙂 ) Other than that one hiccup, I've have had no problems whatsoever with recieving the monthly payments till now. 

FYI - My guest checked in on the 21st, and so every 22nd of each month I recieve an e-mail "Payout of 0000000 sent" from Airbnb. I selected bank transfer as my payment method, so the money usually shows up in my account on the 25th or 26th. 

Hope this helps~!