Problem with payout from AirBnB

[Phil44]

My first guest stayed with me in September 2016. It was great and the guest gave a great review and we stay in touch via social media.

I had a number of guests after that. Some weeks later I logged on to the transaction page as I was expecting more funds, only to find out that AirBnB had deducted that first guests money from my account.

I opened a case and have had no reply whatsoever. I cannot chase it because once I quote the reseveration number the system tells me it is being dealt with.

I have also contacted the guest and he confirmed that AirBnB surprisingly refunded him. He even offered to pay me directly which I politely declined wanting to abide by the rules.

It's now been 4 months and I am some $200 USD out of pocket. 

I think this is grossly unfair and all I can do is refuse further guests until this matter is resolved. Ultimately benefitting neither party but I do not seeing why I should potentially open myself up to further debt by AirBnB.

Has anyone here got any thoughts or suggestions?

[David126]

Have you called them?

[Phil44]

Yes, I called them and ticket is opened so I cannot generate another.

They just said it is being dealt with by the relevant department and cannot do anything.

My guess is someone has screwed up and burying it deep!

[Francisco186]

call them where ? i cannot find a way to contact them. I have a problem, some what different. My payout is short about 200 dollars and I cannot even find where to call. Where do i fin their number ?