Problems changing my email address

[Joe13]

I stopped using one my my internet service providers and need to change my email address.  They Airbnb system thinks my new email address already exists (it is my other longstanding email addy) and won't let me use it.

Without changing to the new email addy, I will not get reservation requestions.

Why no direct help from Airbnb with this, so tough to get service?

How do I resolve this issue?

[Stephanie · Accepted solution]

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Thanks

[Lixia0]

I have the same problem now.

My gmail email for some reason was deleted, not by myself , not by google, so could be hacked and then deleted. It no longer exists.  I cannot login the web based airbnb as it redirected to google. I contacted airbnb helpdesk multiple times but all I got is "sorry we can't help with this situation".

I'm a super host  with 71 positive review and I worked so hard to achieve this.  I don't want to create a new account that I'll lose my super host badge and all reviews , as well as all the current bookings.

I can't believe for such a simple technical question that airbnb can't do anything about it. They can verify via anything, my passport, my phone number or even police check verification.

Wondering anyone else has resolved this recently?

[Claudia2364]

Trying to book a room and had the same problem.  My website does not exist anymore, thus my email address.  Orig. setup airbnb tru facebook so I am in an endless loop to reset my email address.  Host thinks I am strange and "does not feel comfortable renting to us for a week", even though we have several very good reviews.  Now, I have to start over with no reviews.  I would not be so upset but with Corvid going on, there are not many places to choose from.  Good luck.

[Jennifer2027]

Can you get in touch with me through my  latest cellphone number

[Jennifer2027]

I have also attempted to change account in air b n b and but not successful with it.

[Adrian529]

absolutely ridiculous problem to have. AIRBNB - I don't have access to this old email address!!!!

I can't change my email address because it requires a password, which I've forgotten. I can't change the password, because it sends the new password to the email I want to change in the first place. Are you deliberately trying to make people go insane? I've bee on hold for an hour trying to resolve this... and it doesn't look good. I keep everyone updated on progress if any.

[Esther-Padilla0]

same with my problem..the email add that appears at my airbnb account was my old one..i have a new email account already but the airbnb wont accept it including my password

[Jo497]

I was told by air BnB support that the reason I can't change my email address is because I set it up via Facebook. Although I  have already updated Facebook with the new email. They told me I need to delete my account and set up a new one . But to do that I had to contact support. They confirmed they had deactivated my acct but it's still on there and you can't have two accounts at one time. Ive given up for now ...it shouldn't be this difficult to just update an email address 

[Sharon650]

Hi, I cannot access my airbnb email address but I cannot change it without my password which  I have forgotten. If I requested a chnage password link it is obviously sending it to the email I cannot access. I hope this makes sense to someone. I have made two bookings for a trip and I need to get my email confirmations. Please help!!

[Ryan2038]

Also same. How stupid are these developers? Every other website on the planet has no issue with this. @Airbnb 

[Esther-Padilla0]

same here..

[Tina534]

Had the same issue. Here is the solution. 

Problem: Can't change email address because my account is tie to my FB account, thus my Airbnb email address is the same as my FB email address. Every time I try to change my email, the system opens up a FB window and prompts me to enter my FB passwaord, then nothing happens. 

Solution: Disconnect your FB account from Airbnb account. After that, you will be able to change your email address successfully! 

Step by step guide: 

Click on your Photo icon -> Trust and Verification -> Disconnect Facebook

Click on your Photo icon -> Edit Profile -> Enter your new email address and click save -> the system will prompts you to enter your Airbnb password (likely your FB password) -> DONE! 

Let me know if this help! (or doesn't) 

[Fariba3]

I have had the same problem and I have called Airbnb and no help 

They are not helpful at all 

[Robin4]

@Fariba3

Hi Fariba. Have you tried following this link....

https://www.airbnb.ca/help/article/362/how-do-i-change-the-email-address-i-use-for-airbnb.

If you have what steps have you already taken. Let me know and I may be able to help further.

Cheers....Rob

[Esther-Padilla0]

tried this already but to no avail..

[Lou105]

Didn't work for me. It forces me to sign with FB, which I did, and refuses to save changes meaning they are still sending email to an INACTIVE EMAIL ADDRESS.

[Deborah634]

I have done exactly as directed in the article linked above in reply to Robin 5/25/18. I have deleted and typed in my new email address more than a dozen times, saving and exiting each time. When I go back in to profile, the old email is always there. So, I try again. Why will the Profile page NOT save the new email? Thanks for any help you can offer.

[Toby62]

Hi Robin and all,

I am also trying to change my email address and tried using the link above. The problem is when I try to change it, it asks for my password, however I don't have a password as I login through facebook. So am unable to change my email address (which is my old work email). It's also impossible to get in contact with anyone at airbnb to resolve this. The "contact us" button is really "don't contact us".

Can anyone out there help?! 🙂 

Thanks

Toby

[Letti0]

@Toby62  You need to disconnect your FB account. Flollow the directions below and you should be able to change your email and get a password reset. 

Here are the full steps.. You need to sign in with Facebook or Google to proceed' dialog:

1) Click on your Profile Picture  -> Settings -> Privacy -> Social Connections -> untick Share my activity

2) Edit profile -> Trust & Verification -> disconnect Facebook or Google

3) Log out

4) Try to Log back in with only your email. If you get the 'You need to sign into Facebook or Google dialog' continue with step (5)

5) Log out if you're logged in. On the login page, click FORGOT PASSWORD. This will send a reset password email - go through that and reset your password. Then login again with your email. No more mandatory Facebook or Google dialog!

[Tim414]

I'm having exactly the same problem. The online help is a circular route to zilch solution.