I just finished hosting a stay with a very bad guest. He smoked in my home and lied about it, when through my pantry and ate my food, drank my beer without even bothering to ask. I have a no shoes in the house policy and he simply ignored it. He stole my community parking pass which requires a police report to replace. When I asked him if he was helping himself to my food/drinks he then proceeded to become irrate, proclaiming that he has stayed in hundreds of Airbnbs and hosts alway accomodate guests helping themselves to their pantries/refigerators. He even went as far to accuse me of entering his room and taking money, then accusing the housekeeper when he previously told me he was home the whole time she was cleaning. I've had my housekeeper for over a year with no issues before this bad guest. In the end I had to call the police for him to finally leave the property. My neighbors even called to ensure everything was safe in my home. Although this situation has been resolved with Airbnb, for the safety of hosts, we need to be more preventative rather than reactive!
Having stayed at so many Airbnb's I would expect him to have more than 2 reviews from January 2015 and October 2015. I believe we can better protect hosts if they can submit guest reviews without fear of retribution on the affect of our own listings. We should have the ability to submit a true and honest account of guests that do not adhere to house rules and make us feel uncomfortable! In order to avoid one off events, if a guest has a number of hosts with complaints, the information should be relayed to future hosts so that they may use their descrection when opening their HOME to guests. This experience really has made me rethink whether or not I want to continue hosting! Although I have never had any issues in the past. This was an extremely stressful experience.