@Patrick802 I tried to send this via the messaging system and lost it 3 time I get an Oops message.
@Patrick802,
Do not alter the dates or change the booking. AirBnB will give 1 day at 100% and 2 days at 50% if they cancel based on your policy. If you get any message to accept a change or the guest wants to cancel DECLINE it immediately DO NOT ACCEPT you will be refunding them in full and the cancellation becames yours and you will be penalized for it. Tell them the sooner they cancel the more they will be refunded and if you can rebook any of the time you will refund more (probably not going to get both rooms rebooked at this short notice). If they cancel after your check in time today you will get 2 days at 100% and 1 at 50%. AirBnB will take what they refunded them back to them from you out of your next bookings. You DO NOT REFUND THEM Airbnb will according to your policy. Below is some important information to keep handy. Hope this helps.
DO NOT CANCEL a reservation, DO NOT ACCEPT any message about cancelling, changing or refunding DECLINE it a loophole that comes back to bite you and gives guests back their service fees and/or voids your cancellation policy (changing dates) or the cancellation is now on you, not the guests. DO NOT REFUND anything until actual cash has been given to you by AirBNB. If you refund they will take the money from you and a lot of times guests get refunded from both AirBnB and you if you do this, then you have a fight to get your money back. Tell the guest you do not deal with the booking funds that is all on AirBnB's end.