I am glad that I found this discussion on “Trips Reviewed”. Several days ago, exactly on 7/2/19, I stumbled upon “Trips Reviewed” when I clicked “Opportunities”. Trips Reviewed figure was 28%. I instinctively knew that the percentage is the total number of guest’s reviews on host divided by total number of stays. At the same time, I right away knew that 28% was grossly inaccurate because the percentage from the time I began hosting in Jan. 2018 through 7/2/19 was 81.5%. Thinking Airbnb might be using a rolling 12-month period to calculate the figure, I looked at the record from 7/1/18 to 6/30/19. It came to 76.6%.
I called customer support to find out why the figure was so grossly inaccurate.
She did not seem aware that it was a system-wide bug, as Sarah mentioned above. The rep. simply explained to me that the percentage was calculated the number of actual reviews divided by total number of stays, which I had already figured out by the time I called. I then asked her what time frame
I am glad that I found this discussion on “Trips Reviewed”. Several days ago, exactly on 7/2/19, I stumbled upon “Trips Reviewed” when I clicked “Opportunities”. Trips Reviewed figure was 28%. I instinctively knew that the percentage is the total number of guest’s reviews on host divided by total number of stays. At the same time, I right away knew that 28% was grossly inaccurate because the percentage from the time I began hosting in Jan. 2018 through 7/2/19 was 81.5%. Thinking AirBnB might be using a rolling 12-month period to calculate the figure, I looked at the record from 7/1/18 to 6/30/19. It came to 76.6%.
I called customer support to find out why the figure was so grossly inaccurate.
She did not seem aware that it was a system-wide bug, as Sarah977 mentioned above. The rep. simply explained to me that the percentage was calculated the number of actual reviews divided by total number of stays, which I had already figured out by the time I called. I then asked her what time frame AirBnB uses to calculate the figure, she said “from start of the year”, which means Jan.1 2019. It sounded odd because if that’s the case, all of us start from scratch every year, like resetting every year completely ignoring past history and efforts on the part of the hosts.
While I was on the phone with her, I quickly calculated the number from Jan.1 2019, it came to 72.7%.
I couldn’t believe AirBnB’s software system or algorithm could screw up so badly in calculating such a simple figure. She did a quick calculation herself looking at my record and agreed that 28% was grossly inaccurate and stated that she would refer this matter to appropriate department to fix it. Big credit to her, she called me back the following day and said it was fixed. My figure was revised from 28% to 69%, which I think is still a bit off.
In all this, what is still unclear to me is exactly what time frame (duration) Airbnb uses to calculate the figure, from Jan. 1st every year, rolling 12-month period, prior three or four assessment periods or something else. Unless we know for sure what time frame is used, we will never know if the figure is correct.
AirBnB needs to clearly specify the time frame for the calculation under “Trips Reviewed” stating that “The percentage is calculated number of reviews by guests divided by total number of stays completed on a rolling 12 month period (or whatever time frame actually used) as of the end of last month.” or something like that.
Separately, I agree that lack of reviews by repeat guests be somehow adjusted to calculate Trips Reviewed percentage figure. I had a guest who stayed seven times in a span of four months. After the second stay, we both agreed not to write reviews. What could you write after two stays in a span of a few weeks anyway? He repeatedly stayed at my place obviously because he liked it. Airbnb could exclude no reviews from the same/repeat guest after two stays, maybe in a span of six months, if the guest did not write a review. If the guest writes a review, then it should be counted to calculate Trips Reviewed percentage.