Thanks for reaching out and sharing your guest experience.
I love feedback whether it is positive or negative. I especially like feedback like this so others can see the “entitled” guests I sometimes have to deal with.
There is a large element of trust in being an air bnb host and I feel that trust has been eroded by a guest who does not care about my own personal requirements for privacy and peace after a long working day, and chooses to focus entirely on their own personal needs.
Yes.....it’s my home, not some hotel or large corporation, that have personnel on call 24/7 to cater for all of your requirements.
In fact it is the home of a professional working person, a woman in her third decade, with a busy schedule who was always polite, friendly and accommodating, as is the norm.
I appreciate any guest who chooses to spend their money in my family home until they act like like this.
You can pen whatever review you wish and I won’t lose a second of sleep over it.
The only thing I have lost this season, is trust in the “ entitled” guests that seem to be increasingly using the air bnb platform for a cheap deal, rather than being genuinely part of the sharing economy.
AWFUL HOST – NEVER AGAIN! When I read all these overwhelmingly positive reviews on Scotia and her place, I'm wondering, have I and these people really stayed with/at the same person/place? Scotia is not a nice person, she is unaccommodating, unhelpful, and, quite frankly, downright rude. I have met few Englishmen/women that I don't like, unfortunately Scotia is one of them. She had from the moment she met me (or perhaps even before) decided that she didn't like me. She didn't say good morning, good evening, good night or even goodbye when I was in the kitchen when she left for work. And she didn't even say goodbye and have a nice trip home when I left. Actually she wasn't even in the flat when I left. All through the 6 nights that I stayed she made sure to have as little communication with me as possible. I really try to be as friendly and accommodating as possible when I meet new people and I certainly don't expect hosts to chit chat/small talk all day/evening long, but Scotia gives unfriendliness a whole new meaning. She did her very best to ignore that I was even staying in her flat. I chose this place in a hurry because my trip was a last minute decision and I thought that since we are both dog owners we would have a little bit in common. Sadly I was wrong. And as for the "bed", well, the "mattress" is back-breakingly thin. It might be okay for a student in her/his twenties, but certainly not for a middle-aged person. And please be advised – the flat is situated as far out as the last stop on the Central/District line (quite far from the city centre) – Ealing Broadway – and then you'll have to take a bus the last distance from the station. That was also a fact that Scotia omitted to tell me before I came – absolutely NO HELP with directions to her flat – I only found it because some very nice people in the street with smartphones helped me. The only thing on the plus side is that Scotia has a very sweet dog.
If you had asked for directions on how to get to my flat prior to arrival I would have of course provided them I have also met guests at the train station on previous occasions if required but this wasn't mentioned by you prior to arriving. On the whole most guests seem to find my flat quite easily using apps on their smartphones and I have never received a compliant of this nature previously. To stay somewhere 40 minutes from central London at £20 per night always seems a good deal to previous guests who don't mind using the bus/tube. There was one morning that you were up when I was leaving for work and I do recall passing pleasantries with you, unfortunately I leave very early for work so I do not have that much time to spare. On the other mornings you were not up when I left. I do have other commitments in the evening however I certainly didn't ignore you at all. I did go to the bother of trying to help you with contacts in the local dog world after you told me of how you were trying to adopt a dog and move it back to your country. You have failed to mention this in your scathing review. Not really the actions of a host who is ignoring her guests. You also failed to mention to me at any time that you were unhappy with the mattress, so I was unable to make you more comfortable. All of the other guests that have stayed with me have given a fair review and I take feedback on board to try and improve things for future guests. However I feel that perhaps you were looking for a host to keep you company and entertained when you were not out. That is not the sort of hosting I can offer and nor do I advertise it. Several of my guests have extended their stays or returned to stay with me so I feel your review is completely unfair and I am posting this reply so that it will give a balanced view to prospective guests.