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I was recently reviewed by a guest who has never met me, neither has she seen the property. She did not reply to any of my messages or the messages that Air bnb sent regarding her booking. And I was given permission by Air by Bnb to only cancel the booking after her time of arrival. All the communication is on the Air bnb site to  see. The booking went through and Air bnb paid the booking fee into my account and will again take the paid fee from my further bookings. But this is a fraudulent review because the guest has not met me and she has not seen th property. Is there anything I can do about this please?

1 Best Answer
Linda108
Level 10
La Quinta, CA

@Renee65  It appears that the guest reviewed the communication issues leading to the cancellation and your response explained what happened.  Should not be a problem for you in the future. 

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34 Replies 34

@Mika8  I have seen AirBnB pull a review like that if a guest demands it as it can be considered a personal insult to the guest. It's better to be safe and leave that out. 

Thanks Letti

Mika8
Level 10
Zürich, Switzerland

 

@Letti0 .. that's ridiculous.

Thanks Mika

AirBnB program will not allow me to do a guest review