I advertise my home as a quiet peaceful home, no alcohol on property and the house rules state quiet time after 9pm
Last night my guest can’t home drunk at 1.30am waking me up trying to cook downstairs. I went downstairs and he kept saying he had nowhere to put his food in the fridge. I don’t offer food storage but allow guests to use the fridge.
I calmly said it’s 1.30 am, I have work I’m the morning and I’m pregnant. He continued and got quite aggressive. I was scared. I almost called the police but drove to my husbands house instead. He came back with me to check the house wasn’t burnt down and to tell the guest he must leave in morning. Throughout the night he continued to text me saying where can I put my food? Which I ignored.
I had had to miss work today as I had an hours sleep, and my pregnacy is already exhausting me.
I spoke to my other guest and she was quite scared.
I rang Airbnb at 3am and I found the agent not very understanding. She spoke to him and he agreed to leave at 8am.
He didbg lesve and my partner spoke to him many times before he left at 10am
airbnb are only paying me for half the night as my checkout is 12pm. I’m not bothered about the payment, but was quite upset by the agents response. She said I had evicted him, and refused to answer his questions about the food by text! Why would I engage in a volatile situation! I shocked by their tone, and their lack of duty of care towards a pregnant woman.
I want to make a complaint, is it worth it?
Thanks in advance