In my 7 years of hosting I have never written a bad review of a guest. But now I am seriously considering writing one and wondering if it's worth the trouble.
Here's what happened: the apartment I rent in NYC is kept extremely clean and well-maintained, and literally all of my past reviews have been positive. The guest that checked in last week said she found a dead mouse inside the entrance of the apartment. This shocked me since I have not seen a mouse in my apartment in the 5 years I've lived there, but it did not surprise me since this is NYC and a mouse entering your apartment is unfortunately typical.
The guest insisted that I return from my trip to personally remove the mouse for her or send over someone to remove it for her, since neither she nor her boyfriend would remove the mouse. She also suggested that I am attracting mice to my apartment because I have books and mice are attracted to paper and wax. (But thsi was the ONLY mouse that had ever been in the partment as far as I know...and it was dead.)
I told her that it was impossible for me to return to remove the mouse and that I could send over the superintendent but when/if he decides to come over it wouldn't be until the end of the day. The guest then agreed that her boyfriend would remove the mouse as long as I talk them through how to do it, which I did, expalining that they just needed to sweep in up and place it in the garbage just outside of the building. She then said she "understood" the situation and thanked me for being helpful.
I offered her a discount for that day and she said "no worries." She then went on to stay in the apartment another day and a half. She had already been there a day at this point.
On the third day I got a call from AirBnb telling me that the guest had spent 90 minutes on the phone with them complaining about the mouse and was demanding a FULL REFUND and an early check out (She was scheduled to be there two more days). In the end she was given a partial refund and an early check out without penalty. This all seems to me extremely over the top on here part and I could have worked to resolve the situation, but instead she blew up the minor incident into a 3 day headache for everyone involved.
My question is: is it worth reviewing her and her boyfriend negatively? Is tthis the sort of information about a potential guest that other hosts would like to know before booking them? Or should I just forget about it and hope she does not leave my listing a (overblown) negative review?