I just had a guest cancel a 5 day reservation 2 days before scheduled check in. My policy is moderate so by understanding I should receive the full booking amount but Airbnb is refunding them approximately 1/3 of the booking. Email below. Any thoughts?
Hi David & Fiona,
We regret to inform you that your guest cancelled reservation starting on 2017-02-03. Per your cancellation policy, your payout has been updated to ₱13810. Your guest was refunded ¥1355.
An adjustment of -₱9223 has been applied to your account.
For more information on cancellation payouts, please see our FAQ.
Your calendar has also been updated to show that the previously booked dates are now available.
Regards,
The Airbnb Team