I have the same issues and several more. There are loads of problems with booking system. I became a host a week ago and so far nothing seem to function. All of this is extremely frustrating and I cant find any phonenumbers to get personal assistance even though at some site it is stated that personal contact can be made with regional/local airbnb help centre. I can only find a phone number to San Francisco. When attempting to find contact details I am constantly being referred back to the automatic self-help system.
These are some of the issues I have encountered over the past days:
1) There is no synchronization between airbnb app and the general website if I make any changes for example: regarding availability, calendar, pricesettings, time needed for preparation/blocked days before and after arrival. Even though I put down that guests need to book at least 3 days in advanced it was changed by itself to one day.
2) The app or the website is making changes on their own regarding prices and other settings such as availability even though I havent made these changes myself. I see different prices regarding my booking if I log in from different places. I have also asked friends to go in and check from their computers and phones and they all get different types of information regarding booking/information/prices.
3) There is information available on the website that is not available if opening up information in the app (such as the section on Other Information).
5) I do not get messages regarding bookings over the app. I only get messages by sms if guest write me a personal message through the message function.
6) The calendar is not updated on the app , actually the calendar is completely empty on the app even though i have bookings made. I can only see a small calendar in the booking confirmation (seen in the mail) made by the one and only booking that so far has been successful.
7) I had two bookings that overlapped one day. One was denied by the airbnb host and the other one went through. I did not get get any information about the reasons for this denial even though the guests are verified through ID, e-mail address, phone. However, at some place it appears that the first booking that was denied still is in the system. As such I am stuck here and do not know if there has been a double booking.
😎 One of my potential guests could not finalize his booking and it was blocked and frozen in the booking system. Airbnb even demanded for this guest to send in a video of themselves (as this guest is not registered on FB or any other social network which apparently functions as a main safety/security system. ).
9) Today the request has been removed without any notifiction och explanations why. In some place that I accidently saw i found out that the booking was annulated. However, i do not know for what reason, by whom and I need to contact each guest to find out what has went wrong with the booking. Perhaps they have recieved the message that I was the one annulating the booking? I am not even sure if these potential guests recieve the messages that I am sending them.
There has been even more issues. I am stuck here trying to adjust changes so they are synchronized. I cant figure out how to deal with all of this. It is just terrible. I do not know what happens if I delete the app and if I will get any messages sent to me. I want to be able to respond to guests as soon as I can.
What should I do with all of this?
Best,
Carolina