Hi Andrea. I'm sorry to hear youve has trouble. I've recently had a family of four walk off with the towels (big bathsheets), who've promised for the past two weeks to post them back and haven't. It's not a major cost to replace, but inconvenient as im only just starting on Airbnb. When youre inviting people into your own home, you dont expect theft. My mistake ( i guess) was allowing someone with no review history to come and stay.
What can i do to recover them? I've reminded them by text several times over the past two weeks and today my threat to post a bad review and report them to Airbnb, got me very abusive responses. What else can a host do??
Kind regards, Wren