Hi Lizzie:
I am also unable to decline a reservation request due to software malfunction. The decline is pale and inactive. I have using Internet Explorer and Mozilla/Firefox and both systems are the same. I've logged out waited and re-attempted without success. I contacted Airbnb well over 8 hours ago and they were also unable to submit my decline. They said someone would get in touch with me... and as stated that was well over 8 hours ago.
I re-contacted airbnb after 4 hours and was told there was nothing they could do as has been "elevated" but she would put a "higher priority" on this. I've also sent an email.
I sent the inquirer a message explaining that I was unable to accomoadate his request and as such was declining his inquiry ... and that there was a glitch in the airbnb software which prevented me going through the system.
Please advise. This has been a very frustrating experience.
Thanks for your assistance
Danielle