Hi Jan
Hope you well,just came on here as i was myself quite down today dealing with Airbnb review left from some PIG from Cyprus
Airbnb is turning into budget ,hight street and everything of that low meaning.Sadly used to be really good platform and i adored the concept but its is also not safe any more hosting though th eplatform a i have just today experienced what is behing
airbnb doesnt give a **bleep** about guests or hosts,they all kind and sweet and polite if you manage to get though
Beacause of my previous feedback that scam from cyprus left it was going for a while through resolution,once guest leave they dont care any longer about you
Sadly quite large number of people are sick coming through airbnb,very unfair feedback system for the host,some scam who came on a budget and could see and the location and the place before booking.
my place is BACKINGHAM PALACE IN EAST LONDON FOR 99% OF MY GUESTS,than you can idiot as a guest from in the middle of nowhere ,who doesnt like your ikea furniture seen before booking;-) sick
a psyhopat i dealt with was the same ,stupid miserable people
the most shocking is how airbnb dealing with issue,or not dealing,my guest been left on the street as managers are busy and no person to contact me for 7 days regarding my problem.i spent hours and hours and sleepless night to solve the problem and at the end ill be hosting people for free as they simply left them on rain.and behing the story you cant even imagine how ignorant they are,dont give a dam,appart from a manager Hannah who tried to help today,but she is tied as zillon different departments are dealing with the same request and there is no communication between them at all.its sit and wait policy ...i practicly now hosting for free for 4 days as i didnt want to leave them on the street.Canceled reservation and closing my account as seeing whats happened, i wouldnt want someone to treat me that way and to be in that situation tht airbnb left my guests
i would higly suggest another platform such as HOME AWAY ,any problem sorted in minutes ,A CLASS!
they just gone too big to care !
and my personal advice as feel with ur frustration as thats how i felt today.those miserable people are idiots and dont get upset with it,but if you ever continue hosting through budget platform filter guests before approving reservation.photo is not saying much ,but says a lot;-) and listen to your gut before accepting.those people will die miserable n hope for them
i had some farmers staying at mine visiting local conference cnter which is 2 parallel streets from me or 3-5 min walk.it was too distant for them.probably not used to walk without a cow or a pig any distancies ,they rather felt strange than being far from the conference center
head up no BASTARDS TO UPSET U!