We are new hosts, and have been doing really well on reviews, and so excited to work towards Superhost. We were really disappointed when a guest was non responsive to a review. They verbally expressed how much they enjoyed our place, we accommodated them in every way with early check-in, lowering the a/c, adding more guests, giving input when they asked about places to eat, and even went out of our way to leave a birthday cake to acknowledge the occasion. They checked out late, so when we got there to clean, we even waited patiently. Didn't even acknowledge the cake, until we asked if they enjoyed it. And, they even said how they loved it so much, they would never stay anywhere else when they come again, as they planned on doing that more often. Time for review.....crickets. She even mentioned that we were her first time airbnb experience, and she was so impressed. I even explained how she would be receiving a request for review and that we would be leaving a review, and how important it is to both guests and hosts. Still..... just crickets. It hasn't been 14 days yet, but to say we are disappointed after going above and beyond, and not hopeful to have our first no review , is an understatement. We decided, this will happen, and not everyone will fully appreciate and reciprocate. So we chin up, and focus our effort on still delivering a 5 star experience while we work towards our goal of Superhost. In the end, we take great pride and purpose in being hosts, and know that God will reward our efforts. I must say it was tempting to change my nice review where I didn't mention how they did not vacate on time, but that was grace, and we don't like to give only to get. We hope they will learn to be more appreciative of the benefits of airbnb community and reviews over time. For us, we will continue to treat others in the way we hope to be treated, and try not to let it make us negative. Thankful for a place like the Community Center, to come learn and get an attitude adjustment ; )