Hi folks.
I had a couple of guests who were pretty disgusting (snot/mucus thrown on the walls; pooey tissues left on toilet floor and the walls scuffed by luggage (I won't gross you out with the pictures)) and so I contacted Airbnb to cancel the future bookings and block my calendar whilst I got in a professional deep cleaner and decorator.
I managed to get the penalties removed for the cancellations by showing Airbnb photos however when it came to requesting money for compensation for the loss of income due cancellations and blockings caused as a direct result of the guest's actions I was told that I wouldn't get any as the 'evidence does not warrant compensation'.
Does this seem reasonable to you? I've lost over £1000 in booked days because of this guest.
It seems that the 2 people who have looked at the same evidence have decided that it counts as enough for legitimate circumstances to cancel but not enough evidence to uphold a claim for loss of income. Surely this is inconsistant. Either there is a legitimate reason to cancel the future bookings and thus I have incurred a loss that is not my fault and I should be compensated or I have not...
What's your thoughts? Am I right? Or is it just 'too bad'? How can I press things forward with an Airbnb case manager who is already pretty decided against my favor and with there being no right to request a second opinion?
If this happens in the future I have no idea what to do.