Dear All.
Really would appreciate some help with this.
A guest has just booked with us but after he booked he said that he also has 2 children coming.
This would normally be absolutely fine but they are already bringing the maximum amount of people that our house and staff can handle and he should have said this before he booked.
We said to them that they can come but they will need to pay an extra $30 for the extra work for the staff, elecricity, water etc. I think that now they have accepted this.
However they are now asking us to provide an extra bed for their son and a baby cot for their baby. We also have to push the 2 single beds together for a couple.
This all leaves me with a bad feeling and i do not think they will happy here after all this.
I said to him that i can help him finding another place as know some places and people. Also i can return all their money (incuding fees) (How do i get all the money back to them by the way?)
Is there anyway i can cancel them with out incurring any kind of penalities of any kind? Obviously i do not want this showing up on Airbnb that we cancelled a guest.
Thanks so much!!!