I just wrote my first negative review for a guest. Maybe I could have worded it a bit more diplomatically and done more writing between the lines (see the review below) but I wanted to be honest so that future hosts would not experience the same as I did. I took a chance on the guest as he had no previous reviews, and in the end wished I hadn't.
So, I left an honest review, with the understanding that the quest could not see my review until he wrote his - but he definitely saw mine, as he contacted me on whatsapp asking why I had written a negative review and then left an utterly horrible review as revenge. I bent overbackwards for this manipulative guest and although I didnt expect a perfect rating I am confident he would have written a better, more honest review had he not seen mine.
I thought the point of Airbnb is the honest reviews that promote both good hosts and good guests? How am I supposed to leave an honest, negative review that will help other hosts in the future if the guest can see my review first and will punish my listing by giving me a horrible rating?
Here's MY REVIEW:
"Bruno was a clean guest, but he did not communicate well about his needs. He was extremely sensitive to house dust and allergic to dogs and did not mention this beforehand, even though my listing clearly states that we have a dog in our apartment. Although the room was spotless before Bruno arrived, I had to remove our goose down blankets, re-wash all of the bedding, and remove the curtains (which are washed 2 times a year), and re-vacuum the entire room due to his allergies. Note that none of our other guests have had any issues whatsoever. As I work 60% and am also studying for my Masters degree this is a lot of extra work and I would have advised Bruno to find another, allergy-friendly listing if I had known this beforehand. In addition to this he became very unfriendly towards me when, during his stay, he contacted me last minute about a ride in my car (I had already arrived at home) and when he requested to check out later than the stated time on airbnb and I declined due to my work responsibilities (he requested 12:00 pm, and my Airbnb listing has a checkout at 09:00 am). In addition to other factors (e.g. crumbs in the bed) I would not recommend Bruno as a guest."
GUEST RESPONSE: "I can forget things like dust, bugs, noise, but what turned my bad experience into a "never again" was host´s bad attitude, dishonesty and cowardliness."
Accuracy feedback: Noise, WiFi
Cleanliness feedback: Dust, Pests