auto accept of reservation when I have instructed not to

[John179]

I correctly check the circle where no one can instantly book with me accepting.   Airbnb accepted a reservation for me and I had to cancel it.   It seems impossible to send them an email to correct my "punishment" to have to wait a year to be super host.   

I re checked my booking preferences, and it still states no auto accept (see enclosed pic).  The pic shows exactly how it is set.  Obviously if I tried to change it in anyway, Airbnb will be able to track that back.    

Did I not do something correctly?   Does anyone know how to contact Airbnb?   Thanks, John

[Carrie1]

Your photo isn't showing up for me. If your setting does not allow IB, but an IB went through, rather than cancelling the reservation yourself, in the future, you should call ABB & let them cancel for you, so that you will not be punished for the cancellation. 

[Luciana20]

Yeah? So tell us all how to "call them", please...

[Donna15]

@Luciana20 and @John179, here you go.

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-Community-Help-Guide/m-p/16165

You can also reach them via the Help link at bottom top of this page. 

Also, at the bottom of any guest reservation itinerary is an AirBnB phone number.

Many questions can also be answered by way of the 'Search box' on this page. You can be sure that the same questions have been asked and answered here hundreds of times. 😉

More essential reading for hosts.

https://community.airbnb.com/t5/General-Hosting/Community-Help-Guides/m-p/23100#U23100