canceled reservation on accident

Emily-and-Noah0
Level 1
Portland, OR

canceled reservation on accident

I got totally confused today.  I have instant booking on.  I THOUGHT I had a booked my listing for next weekend - spoke with the guest serveral times, ect - and then got a notification that another guest had booked.  I panicked that I was double booked and somehow had not confirmed my first guests - so I cancled my second reservation.  I then contacted the first guests - she had made other plans.  NOW I want to be sure the second guest can book, but he is seeing that the listing is not avaliable.  UGH I made a mess.  I want to be sure the guy who wants to book for next weekend can.  help!

1 Reply 1
Dave-and-Deb0
Level 10
Edmonton, Canada

Hi @Emily-and-Noah0,

 

You will need to contact Airbnb to get this fixed.  Nothing anyone can do here for you.  

 

https://community.airbnb.com/t5/Tips-Tricks/Contact-Airbnb-A-How-To-Guide/m-p/16165#M728

 

Dave

 

David

Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host