hello
i guest has just reserved for a few nights end of july, he said he clicked on the wrong listing and wanted in fact to book another property. I am new to airbnb and i have no confirmed reservation so far appart form this one. the guest is asking me to cancel the reservation from my end so that he doesnt have to pay the cancellation fe. I want to know if i can do this without having any penalties, it seems you can cancela reservation without fee once every 6 month , however is japardise the possiblility for me to achieve a good status . what should i do? i would like to help this guest but only if it doesnt have any effect on my ratings . i didnt make the mistake
many thanks