how to upload a photo of ID to verify

[Lisa37]

I need to verify my photo government ID to book with another host.
I can't work out how to do it.
I do not have a camera on my PC, and if I take a photo of my passport, where is the fuction to upload the photo file?

I am a host, who has taken many bookings in the last year.  This is my first experience with making a booking and it is very frustating.
Surely it should not b e this hard to verify!

[Alicia151]

I have the Airbnb app on my phone and still can not upload my ID vervication..  This is really fustrating!!!!!

[Michael1002]

Been trying to reserve and /or upload for 3 hrs. with out success as well.

[Catherine567]

Hi Thomas,

Thanks a million- I have been wasting a lot of time on my IPad, but as soon as I took your advice and used my IPhone, it was very easy.   😀😀😀

[Eric476]

Thomas, you alleviated significant stress with this information. I was losing my s***, thinking that this was a race-related issue, only to read your tip and change the browser from Chrome to Safari. Reservation confirmed. Thank you, thank you, thank you!

[Arthur77]

I have my drivers license picture on my desktop.  How do i load it to the airbnb?

[Tammy74]

I have spent hours on it to.  I needed the room, thank God the lady trusted me to come on in, but I still cant get it done.

[Peggy62]

I have, also, been trying to upload an ID photo and the app as well as the website will not allow me to do so.  This website and app is sooo frustrating.

Peggy

[Robyn88]

I have been sitting here with my credit card and my driver's license in hand and I CANNOT BOOK THE PLACE I WANT!!! HELP!!

[Andriatsitohaina0]

I can't upload my government ID neither with the website nor the app, as a result I cannot book with a host.

What's happening with Airbnb?

[Brian270]

Same for me. I attemped to use Chrome vs. Safari as was suggested, but I did not see anything different. I do not see an option upload an ID, only a photo for your profile picture and a video. I do see there a few more steps recommended in this post and will try that. https://community.withairbnb.com/t5/Help/How-to-help-a-guest-upload-a-government-id-if-they-are-alre...

[Brian270]

Update: it ended up working for me by using Firefox and clearning cache to be safe. I was able to see the ID upload portal on the Verify page: https://www.airbnb.com/verify#step/jumio 

[Aneta6]

Spent an hour on this too! I tried firefox browser as a last chance and it worked!!! 

[Valerie201]

I also have been unable to do the ID process on Airbnb from my iPad in order to book a rental. I was told by Airbnb rep that the site isn't compatible with Apple browser safari and I would need to use a desktop or laptop(which I currently don't have) using chrome or Firefox browser. Why does Airbnb even offer an app through Apple that will not work for this ID verification process???? 

[Farley0]

So here I sit for hrs trying to rent a room through airbnb. I only have an iPhone and iPad. Can I do it or not. I downloaded the app and am trying to take a photo of my drivers licence but can't figure how the camera works. Any answers out there. 

[Brian270]

Hey there - these seems to not work on a few browsers, especially Safari. This was my last comment:

"Update: it ended up working for me by using Firefox and clearing cache to be safe. I was able to see the ID upload portal on the Verify page: https://www.airbnb.com/verify#step/jumio"