Hello @Karen-And-Susie0,
Yes, it's a standard response. One that customer service organisations often give when asked for a new feature. They can't implement the new feature.
Someone read the question, understood what was asked and that it is not currently possible to do what was asked. They then suggested giving new feature feedback.
A robot response is always very general like "Thank you for contacting us. We will respond shortly". There's no analysis of the question and the response is sent within minutes.
I've given feedback suggesting that it would be great to have that ability.
The more people who ask them and give feedback the more likely the feature is to be made available.
I've posted about this in Host Voice which is another area where feedback can be given. If enough people give a post there a thumbs up then Airbnb will consider it. To get there go to these community help pages and click on "Discuss" at the top and then on "Host Voice" in the menu.
As a shortcut, here's the link so you can add your voice by giving it a thumbs up.
Relate-bank-payout-details-to-guest-reservation
Steve.