@Kyle194 Okay then I suggest you try the phone app. If that doesn't work you can get on Twitter and direct message AirbnbHelp and get your case escalated immediately. Much better response time than with phone calls.
Here's how to sign up with Twitter: https://help.twitter.com/en/create-twitter-account
Once your account is created log in to Twitter click on the little box on the top righthand side that says search twitter. Type in AirbnbHelp and hit the enter key. Click on the righthand side the little tab that says follow and hit enter. Then on top will be a Messages click on that and start a conversation. Type in air and click on AirbnbHelp send a direct message with all the information you have put together in the message. Then hit send. It sounds complicated, but it's really not only about 5-10 minutes and once set up it's instant to contact them via message just by logging into your Twitter account.