@Raymond-and-Elaine0,
You hit the nail on the head! I wish I could give 200 thumbs up for this post. There are so many times I see hosts posting that Airbnb could not help them and were told to go seek their answer out on the Community Center. So yes, it is more of a "Help Line answered by hosts". And I also agree that many of us including you, Clare, Deborah, and the many other hosts who help out do not even get a "thank you" when a hosts problem is solved for the 20th time for the same question that people could have just searched in the "Search the Community" box above.
I do wish they would keep the Groups open and if they want to keep the Community Center open, maybe rename it to the Airbnb Help Center. I am sure once it is opened up to guests, it will be more of a "Help Line" and a sounding board to complaints about Airbnb. It will be interesting what happens in the months to come.
Thanks for posting this @Raymond-and-Elaine0@!
David
Superhost Ambassador ~ Host Club Community Leader ~ Community Expert ~ Experienced Co-Host