I've had bad experiences with guests who complain a few days after their arrival to get compensation. We invest our time and money not to have issues but sometimes it's out of our control. What annoys us most is that we're no longer listened to, and I regret that guests who are also hots are no longer at all supportive, even though they're in a better position to understand each situation, especially when they're competing with you in the same area. What can we do to avoid this, behaving like them and renting someone else's property for a few days, only to destroy reputation by complaining and giving us a bad review? If that's the case, then it doesn't make sense. I bitterly regret this position of not listening to hosts, especially when they're doing everything they can to provide the best services. Guests are important, but so we are as hosts with our properties, and with inflation, keeping prices affordable is our priority, which doesn't exclude the quality of our services. Who offers free drinks and snacks, early check-in and late check-in? Who offers everything you need to go to the beach and free coffee? We're not hotels, we're individual businesses that offer revenue opportunities that costs us money.
It's a 24/7 battle that's exhausting when we're not heard. Who has the solution?
