@Chalet-Olympia0
That's unfortunate to hear there's still no resolution.
Fact of the matter is none of us should be having to go down the avenue of having to consult with and bring these matters to other Governing Bodies.
We pay our Service Fees, we have our own Jurisdictions which ABB acknowledge and refer to in their Policies.
Having spent a large part of my career in Customer Service based industries including for some very reputable names I am appalled at the constant reference by some in here to take matters to Arbitration, especially when we have already done our bit.
Whatever has happened to good old fashioned Traditional Service of ensuring people are paid for services rendered in a Timely manner?
Note that ABB whilst they may be able to request Government ID documents, for whatever reason which is often not advised to us prior to such disruptions to our monies owed, ABB are not a Government Department so have no lawful way of Verifying if indeed those documents belong to the person presenting them as a Selfie confirms nothing as has been established in known Legal systems.
You may like to make submissions in Switzerland in relation to any AI proposed and related Legislation to ensure there's a proper Human Element with International Businesses like Home Share.
All the Best