Airbnb Support agents disconnects support call on purpose?

[Nicole378]

I have been an Airbnb host for 8 years.

Just a few minutes ago an Airbnb Support calls me back after I requested support with an issue.

The support agent repeatingly said through the phone 'I cannot hear you, so I will disconnect this call'.

And that's what he did......

My telephone works fine, so the issue is at the other side.

Or is this a new strategy from the support agents to avoid dealing with a customers issue?

[Karen114]

@Nicole378 Sorry this is frustrating.  This happened with my cable provider and there was nothing wrong.  

What is your issue maybe we can help you here?