Hello,
I have been a host since 2021 and currently I manage 6 different listings for my parents in my home country Albania. Initially when I set the deposits from Airbnb to the bank account I put a threshold of minimum $500 to avoid any unnecessary fees that might be charged to bank accounts in my home country. I set up 2 bank accounts, a personal one in the US and one that belongs to my mom in our home country Albania. Everything was working flawlessly until about December 2022. I received an email to verify my account which I think I did but there was never a reply from anyone on Airbnb. I have provided a personal ID, a social security number, and everything else necessary for my account. This email from Airbnb Support in December 2022 stated that: "Airbnb will stop payout if you don't verify the account" and I thought that I did take the necessary steps. Fast forward to May 2023, it was quite a busy month with bookings and still no money was coming to my account. From September 2022 to May 31 2023, I am missing about $1600 in payments and if we include the rest of the summer months for 2023 there will be a total of $6000 or more that might not get paid out if things don't get resolved. I reached customer support through my host account several time through phone and via chat and all I get after they verify my information is a very courteous answer saying: "We are looking into this issue and you haven't verified your account. We will again follow up the ticket report to the dedicated team" and so forth but days go by and guests continue to check in, we continue to provide the best service to them and still no money released to me and no follow up about anything.
If my account is not verified than how come people can continue booking my properties? It doesn't make sense for guests to continue making reservations while hosts wondering whether we will get paid or not. If there is a guest who cancels or is unhappy about a reservation Airbnb goes into action right away asking me as a host to make things right as soon as possible. When things go wrong for me as a host, Airbnb takes its sweet time. If all I have to do is verify my account one would think that a it would be a very simple process for a someone who has been active as an Airbnb host for 3 years to verify this account. Yet here we are, a week passed by and no action yet from Airbnb support center, no timeline, no resolution whatsoever. I am going to wait, until they force me to take the necessary legal actions to make sure I get paid what I am owed.
