To make matters clear , I have a 4.93 rating from almost 300 feedbacks .
I recently lodged a claim for carpet damage , relating to a spillage from a guest , as soon as I did this the guest ** made unjustified allegations against me and gave me a rating of 1 , I had to fight with Airbnb to have this removed from my feedback list as retaliatory feedback .
To make matters worse , ** from the aircover team who is supposed to be handling the matter constantly sends what seems like generic messages and asks for the same information over and over again . This happened weeks ago and I feel like I am just being led on a ghost chase with no end in sight .
I have been a host for over 6 years with Airbnb and I am seriously considering moving to another site as I feel that , they do not really care about there hosts just the money they will make from them.
yes i heard back from the aircover , they have only just paid me out , under half of what I claimed .. Stating these clauses that they have in their policy wording . Also making reference to the fact that I should not have rented the room out until the situation was solved . How are you supposed to do that when you have previous bookings in place . it all seems a big joke to me ! I have no faith in Airbnb any longer , they do not protect the host how they should do , and the process they have in place is long and complicated. It’s a big negative tick for the way Airbnb have their aircover and how it is handled , from me !
That is correct , the items in question were probably less than three years old !
Its not so much the final pay out amount , its more the frustration and repetitive e mails I was receiving .
Along with the revolting review left by the guest , that I had to fight to get taken down . I was actually considering legal action in respect to some of the comments made by her , that's how bad it was .
The first female agent I dealt with at Airbnb tried to tell me that it didn't break there guidelines and was just her opinion !
My solicitor told me that it was defamatory and was clearly unacceptable .
It wasn't until I pursued the matter further , and got a male agent that the review was removed , which was lucky for them as I'm not a person to sit back and take lies .
If you damage someone's property by accident , you stand up and take responsibility for it .
All I wanted was the item repaired or replaced , that's not too much to ask for , surely ?
The whole poor handling of the situation has left a feeling of complete distaste in my mouth , to the point that I'm now looking at other avenues to rent my rooms s
I hope know one else gets treated in this manner .