We have always received payment for guest stays via Western Union which in Costa Rica is Airpak. There has never been an issue. Now, Airpak is requesting a one time letter on AirBnB letterhead sent to the hosts email address with the following information
1. Name of the person cashing the payment voucher - my name
2. The email address registered with AirBnB
3. Guest reservation number
4. MTCN number
This is a "one time" letter. Airpak says says that once they receive this one time letter all future payments will not be an issue.
HOW DO I GET THIS LETTER
Airpak is holding thousands of dollars which they will not release to me until they receive this information
We have sent a copy of a letter (made for another AirBnB host) which was made by AirBnB but we get no response from AirBnB
H E L P