@Helen3 Dear Helen,
I refer to the below message. It's usually customary to begin a message with an appropriate greeting and this is twice now where you have failed to do this! I had expected positive response after my last message, and I do welcome any constructive critique, however your twice now if I may add have been surprisingly very negative.
A degree of basic professional courtesy would be appreciated. Anyways, I’ll not be engaging any further on this. I hope you learn from this experience and do better !!!