Being asked to provide tax info. Already provided.

[Declan63]

New to the platform so apologies if this is already covered somewhere.

I've received an email from Air BnB saying that I need to provide my tax info and that payments will be paused if I don't.  Thing is, I've already provided it and can see it on my Accounts > Taxes screen.  I've provided my National Insurance Number and I can see it displayed (last couple of characters)

Does anyone else experience this and will this result in my payments being suspended?  If they are, what do I do about it?

Any help would be greatly apreciated.

[Elisa]

Hi @Declan63 😊, 

Thank you for asking this in the community!

Did you try sending them back again?

I'll mention some Hosts to see if they can advise you on this topic:

@Anton7298 , @Hugo990 , @Joelle43, @Lorina14.

Thank you in advance everyone!

Warm regards 🌻,

[Anton7298]

@Declan63 Welcome to the community!

This is sometimes being experienced by some host.

I myself experience something similar to yours. I was asked to resubmit some info during my early days despite it is already submitted.

I would suggest contacting ABB support to check the real status of your account.

If there is link in the email you receive, I suggest completing it.

I ignored that on my early days and got suspended for a while.

seems like a bug on the app.

cheers!

-A-

[Elaine701]

@Declan63 

I get this from time to time. Tax info was entered years ago, but they occasionally ask again (with threat of delisting) I re-enter it, they make the threat again, I re-enter it. Eventually, it just goes away.

(?)

[Declan63]

Hi Guys

Thank you all for your responses.  I contacted support via the online chat (I'm still discovering the channels that are available) and they confirmed they've got everything they need.  I guess I won't really know for sure that everything's OK until I'm next due a payment but I'm at least confident that I'll be able to sort out anything that does go wrong.

Thanks again

Declan