Cancelations and Full Refunds

[Jane1018]

I'm hoping someone  in the community can help me out.  I have some similar situations but nothing that gets to this point yet.  

Situation - First time cancelation, Strict Policy.  I received an e-mail from Airbnb that states "the guest was refunded $xxx."  I would like to provide a full refund. When I click on "Issue full refund" in the e-mail it takes me to the "send or receive money" link but I'm unsure what to put in for the amount?  

Do I just send the amount that Airbnb indicated I will get in payout or do I add the amount of my payout with the amount of the guests refund to get a "full refund."  I can no longer see what the full amount was that was charged by Airbnb for the rental,

I have read multiple policies and community notes but it is till not clear to me.

Thanks in advance!

[Emiel1]

@Jane1018 

The amount wich is listed in your Transaction History as the remaining payout, after the reservation has been cancelled, is the amount to enter for a full refund  (the other part has already been refunded by the cancellation policy and decreased on your initially payout). Useally Airbnb indicates the right amount at "full refund" actions.

[Jane1018]

Emiel,

Thank you!  I thought that was the case but just wasn't sure.

Best,

Jane